TPM conducts Service Provider Foundations training on a monthly basis. To attend a session, email ENOperations@yourtickettowork.ssa.gov.

Training Calendar

EN Development conducts training for Employment Network (EN) and State Vocational Rehabilitation (VR) agency staff. Unless otherwise specified, all trainings listed below take place from 1 - 2:30 p.m. ET on the date specified below. To attend a session, please reach out to ENOperations@yourtickettowork.ssa.gov.

August Training Calendar
Training DateTopic
Aug 1
Overview of the Ticket to Work Program

This module provides an overview of the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the Ticket program
  • Identify the key components of the Ticket to Work and Work Incentives Improvement Act
  • Discuss the duties and responsibilities of key stakeholders in the Ticket program
  • Discuss the benefits of the Ticket program with Ticketholders who participate
  • Identify resources for service providers
Aug 6
Properly Safeguarding Personally Identifiable Information (PII)

This module provides an overview of properly safeguarding personally identifiable information (PII). After completing this training you should be able to:

  • Define PII
  • Identify best practices to deter PII violations
  • List safeguards to protect PII
  • Apply password protection to a document
  • Outline the procedure to report PII loss
Aug 7
Timely Progress Review (TPR) Basics

This module provides an introduction to Timely Progress Reviews (TPR). After completing this training you should be able to:

  • Describe the TPR
  • Discuss how the Ticket to Work (Ticket) program impacts medical Continuing Disability Reviews (CDR)
  • Describe the steps in the TPR process
  • Describe the responsibilities of service providers during the TPR process
  • Identify the TPR resources available to service providers
Aug 8
The Ticket Portal for Employment Networks (EN)

This module provides an overview of using the Ticket Portal. After completing this training you should be able to:

  • Access the Ticket Portal User Guide
  • Assign and unassign Tickets
  • Upload a batch Ticket assignment and unassignment file
  • Submit a payment request
  • View current and pending payment information
Aug 13
The Ticketholder Intake Process

This module provides an overview of the Ticketholder intake process. After completing this training you should be able to:

  • Identify questions that would be important to ask during Ticketholder intake
  • Discuss how to utilize the Ticket to Work Intake Tool during Ticketholder intake
  • Ask questions to determine if a Ticketholder is a good fit
  • Discuss when to use open-ended and close-ended questions
  • Identify 3 elements of a good Ticketholder intake
Aug 14
Preparing the Individual Work Plan (IWP)

This module provides an introduction to Preparing Individual Work Plans (IWP). After completing this training you should be able to:

  • Describe the purpose of an Individual Work Plan (IWP)
  • Explain when to submit an IWP
  • Review the 6 required components of an IWP
  • Identify resources to complete an IWP
Aug 15
Services and Supports Review

This module introduces the services and supports review process. After completing this training you should be able to:

  • Describe the services and supports review process
  • Conform to updated contact and documentation policies
  • Locate and complete an EN Certification of Services (COS) form
  • Properly safeguard personally identifiable information (PII) by creating an encrypted ZIP file
Aug 20
The Payment Process

This module provides an introduction to the Payment Process for the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the payment process
  • Differentiate between Outcome and Milestone-Outcome payment systems
  • Determine when Phase 1 milestone exclusions apply
  • Locate and utilize the 18-Month Look Back Tool to identify Phase 1 milestone exclusions
  • Identify methods to receive payments
Aug 21
Partnership Plus Collaboration

This module provides an overview of Partnership Plus Collaboration. After completing this training you should be able to:

  • Describe the purpose of Partnership Plus
  • Determine the roles of the key stakeholders in a Partnership Plus agreement
  • Discuss the benefits of Partnership Plus
  • Identify the next steps to initiate a Partnership Plus agreement
Aug 22
EN Marketing Strategies Part 1: Overview and Planning

This module provides an introduction to marketing your Employment Network (EN). After completing this training you should be able to:

  • Explain the value of EN marketing
  • Create effective short- and long-term marketing objectives
  • Provide examples of marketing strategies
  • List potential marketing tactics for your EN
  • Understand how to evaluate results and modify tactics accordingly
Aug 27
EN Marketing Strategies Part 2: Program Specific Resources

This module provides an overview of Ticket to Work (Ticket) program specific resources for marketing your Employment Network (EN). After completing this training you should be able to:

  • Locate program marketing resources for your EN
  • Use Ticket program branding to promote your EN
  • Market your EN using the Find Help Tool
  • Follow Ticket program social media pages and create pages for your EN
  • List several sources for relationship marketing
Aug 28
Introduction to Section 503 for ENs

This module provides an introduction to Section 503. After completing this training you should be able to:

  • Identify the core obligations of Section 503
  • Explain how Section 503 impacts employment opportunities for beneficiaries
  • Describe steps your Employment Network (EN) can take to prepare for working with federal contractors under Section 503
  • Locate resources for further information on Section 503
September Training Calendar
Training DateTopic
Sep 3
Overview of the Ticket to Work Program

This module provides an overview of the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the Ticket program
  • Identify the key components of the Ticket to Work and Work Incentives Improvement Act
  • Discuss the duties and responsibilities of key stakeholders in the Ticket program
  • Discuss the benefits of the Ticket program with Ticketholders who participate
  • Identify resources for service providers
Sep 4
Properly Safeguarding Personally Identifiable Information (PII)

This module provides an overview of properly safeguarding personally identifiable information (PII). After completing this training you should be able to:

  • Define PII
  • Identify best practices to deter PII violations
  • List safeguards to protect PII
  • Apply password protection to a document
  • Outline the procedure to report PII loss
Sep 5
Timely Progress Review (TPR) Basics

This module provides an introduction to Timely Progress Reviews (TPR). After completing this training you should be able to:

  • Describe the TPR
  • Discuss how the Ticket to Work (Ticket) program impacts medical Continuing Disability Reviews (CDR)
  • Describe the steps in the TPR process
  • Describe the responsibilities of service providers during the TPR process
  • Identify the TPR resources available to service providers
Sep 10
The Ticket Portal for Employment Networks (EN)

This module provides an overview of using the Ticket Portal. After completing this training you should be able to:

  • Access the Ticket Portal User Guide
  • Assign and unassign Tickets
  • Upload a batch Ticket assignment and unassignment file
  • Submit a payment request
  • View current and pending payment information
Sep 11
The Ticketholder Intake Process

This module provides an overview of the Ticketholder intake process. After completing this training you should be able to:

  • Identify questions that would be important to ask during Ticketholder intake
  • Discuss how to utilize the Ticket to Work Intake Tool during Ticketholder intake
  • Ask questions to determine if a Ticketholder is a good fit
  • Discuss when to use open-ended and close-ended questions
  • Identify 3 elements of a good Ticketholder intake
Sep 12
Preparing the Individual Work Plan (IWP)

This module provides an introduction to Preparing Individual Work Plans (IWP). After completing this training you should be able to:

  • Describe the purpose of an Individual Work Plan (IWP)
  • Explain when to submit an IWP
  • Review the 6 required components of an IWP
  • Identify resources to complete an IWP
Sep 17
Services and Supports Review

This module introduces the services and supports review process. After completing this training you should be able to:

  • Describe the services and supports review process
  • Conform to updated contact and documentation policies
  • Locate and complete an EN Certification of Services (COS) form
  • Properly safeguard personally identifiable information (PII) by creating an encrypted ZIP file
Sep 18
The Payment Process

This module provides an introduction to the Payment Process for the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the payment process
  • Differentiate between Outcome and Milestone-Outcome payment systems
  • Determine when Phase 1 milestone exclusions apply
  • Locate and utilize the 18-Month Look Back Tool to identify Phase 1 milestone exclusions
  • Identify methods to receive payments
Sep 19
Partnership Plus Collaboration

This module provides an overview of Partnership Plus Collaboration. After completing this training you should be able to:

  • Describe the purpose of Partnership Plus
  • Determine the roles of the key stakeholders in a Partnership Plus agreement
  • Discuss the benefits of Partnership Plus
  • Identify the next steps to initiate a Partnership Plus agreement
Sep 24
Introduction to Section 503 for ENs

This module provides an introduction to Section 503. After completing this training you should be able to:

  • Identify the core obligations of Section 503
  • Explain how Section 503 impacts employment opportunities for beneficiaries
  • Describe steps your Employment Network (EN) can take to prepare for working with federal contractors under Section 503
  • Locate resources for further information on Section 503
Sep 25
EN Marketing Strategies Part 1: Overview and Planning

This module provides an introduction to marketing your Employment Network (EN). After completing this training you should be able to:

  • Explain the value of EN marketing
  • Create effective short- and long-term marketing objectives
  • Provide examples of marketing strategies
  • List potential marketing tactics for your EN
  • Understand how to evaluate results and modify tactics accordingly
Sep 26
EN Marketing Strategies Part 2: Program Specific Resources

This module provides an overview of Ticket to Work (Ticket) program specific resources for marketing your Employment Network (EN). After completing this training you should be able to:

  • Locate program marketing resources for your EN
  • Use Ticket program branding to promote your EN
  • Market your EN using the Find Help Tool
  • Follow Ticket program social media pages and create pages for your EN
  • List several sources for relationship marketing
October Training Calendar
Training DateTopic
Oct 1
Overview of the Ticket to Work Program

This module provides an overview of the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the Ticket program
  • Identify the key components of the Ticket to Work and Work Incentives Improvement Act
  • Discuss the duties and responsibilities of key stakeholders in the Ticket program
  • Discuss the benefits of the Ticket program with Ticketholders who participate
  • Identify resources for service providers
Oct 2
Properly Safeguarding Personally Identifiable Information (PII)

This module provides an overview of properly safeguarding personally identifiable information (PII). After completing this training you should be able to:

  • Define PII
  • Identify best practices to deter PII violations
  • List safeguards to protect PII
  • Apply password protection to a document
  • Outline the procedure to report PII loss
Oct 3
Timely Progress Review (TPR) Basics

This module provides an introduction to Timely Progress Reviews (TPR). After completing this training you should be able to:

  • Describe the TPR
  • Discuss how the Ticket to Work (Ticket) program impacts medical Continuing Disability Reviews (CDR)
  • Describe the steps in the TPR process
  • Describe the responsibilities of service providers during the TPR process
  • Identify the TPR resources available to service providers
Oct 8
The Ticket Portal for Employment Networks (EN)

This module provides an overview of using the Ticket Portal. After completing this training you should be able to:

  • Access the Ticket Portal User Guide
  • Assign and unassign Tickets
  • Upload a batch Ticket assignment and unassignment file
  • Submit a payment request
  • View current and pending payment information
Oct 9
The Ticketholder Intake Process

This module provides an overview of the Ticketholder intake process. After completing this training you should be able to:

  • Identify questions that would be important to ask during Ticketholder intake
  • Discuss how to utilize the Ticket to Work Intake Tool during Ticketholder intake
  • Ask questions to determine if a Ticketholder is a good fit
  • Discuss when to use open-ended and close-ended questions
  • Identify 3 elements of a good Ticketholder intake
Oct 10
Preparing the Individual Work Plan (IWP)

This module provides an introduction to Preparing Individual Work Plans (IWP). After completing this training you should be able to:

  • Describe the purpose of an Individual Work Plan (IWP)
  • Explain when to submit an IWP
  • Review the 6 required components of an IWP
  • Identify resources to complete an IWP
Oct 15
Services and Supports Review

This module introduces the services and supports review process. After completing this training you should be able to:

  • Describe the services and supports review process
  • Conform to updated contact and documentation policies
  • Locate and complete an EN Certification of Services (COS) form
  • Properly safeguard personally identifiable information (PII) by creating an encrypted ZIP file
Oct 16
The Payment Process

This module provides an introduction to the Payment Process for the Ticket to Work (Ticket) program. After completing this training you should be able to:

  • Describe the payment process
  • Differentiate between Outcome and Milestone-Outcome payment systems
  • Determine when Phase 1 milestone exclusions apply
  • Locate and utilize the 18-Month Look Back Tool to identify Phase 1 milestone exclusions
  • Identify methods to receive payments
Oct 17
Partnership Plus Collaboration

This module provides an overview of Partnership Plus Collaboration. After completing this training you should be able to:

  • Describe the purpose of Partnership Plus
  • Determine the roles of the key stakeholders in a Partnership Plus agreement
  • Discuss the benefits of Partnership Plus
  • Identify the next steps to initiate a Partnership Plus agreement
Oct 22
Introduction to Section 503 for ENs

This module provides an introduction to Section 503. After completing this training you should be able to:

  • Identify the core obligations of Section 503
  • Explain how Section 503 impacts employment opportunities for beneficiaries
  • Describe steps your Employment Network (EN) can take to prepare for working with federal contractors under Section 503
  • Locate resources for further information on Section 503
Oct 23
EN Marketing Strategies Part 1: Overview and Planning

This module provides an introduction to marketing your Employment Network (EN). After completing this training you should be able to:

  • Explain the value of EN marketing
  • Create effective short- and long-term marketing objectives
  • Provide examples of marketing strategies
  • List potential marketing tactics for your EN
  • Understand how to evaluate results and modify tactics accordingly
Oct 24
EN Marketing Strategies Part 2: Program Specific Resources

This module provides an overview of Ticket to Work (Ticket) program specific resources for marketing your Employment Network (EN). After completing this training you should be able to:

  • Locate program marketing resources for your EN
  • Use Ticket program branding to promote your EN
  • Market your EN using the Find Help Tool
  • Follow Ticket program social media pages and create pages for your EN
  • List several sources for relationship marketing