Contact Us Information
The Social Security Administration and the Ticket Program Manager (TPM) provide a variety of resources for Employment Networks (EN) and State Vocational Rehabilitation (VR) agencies:
You may request information by contacting one of the following teams:
- Employment Networks: ENService@ssa.gov
- Ticket Portal Enrollment: TicketPortal@ssa.gov
- State Vocational Rehabilitation Agencies: VR.Helpdesk@ssa.gov
- Potential ENs and Partnership Plus Information: ENOperations@yourtickettowork.ssa.gov
- Timely Progress Review (TPR): TPRhelpdesk@yourtickettowork.ssa.gov
- Mailing Address:
Ticket to Work program
P.O. Box 1433
Alexandria, VA 22313
General inquiries about the Ticket to Work Program can be submitted here and are redirected to the TPM.
Provider Support Helpline
The Provider Support Helpline is available to ENs and State VR agencies to provide technical assistance with EN Payments, Ticket Assignability, Individual Work Plan (IWP), and Ticket Portal questions.
Hours: Monday – Friday, 9 a.m. - 5 p.m. EST
Beneficiaries who are currently part of the Ticket program or who are interested in becoming part of the program should use the contact information below for all inquiries.
Phone: 1-866-968-7842 or 1-866-833-2967 (TTY/TDD)
Hours: Monday – Friday, 8 a.m. - 8 p.m. EST
Center for Personnel Security and Project Management
The office responsible for security/suitability background investigations, the Center for Personnel Security and Project Management (CPSPM) now has a toll free number. Employment Networks may contact them at:
Hours: Monday – Friday, 7 a.m. to 4:30 p.m. EST
Reporting Suspected Fraud, Waste or Abuse
Contact the Social Security Administration if you wish to report suspected fraud, waste, or abuse.
Contact Clarifications and Explanations
The point of contacts listed in this section are only for service providers authorized to participate in the Ticket program. If you are interested in general information about the Ticket to Work program please review the beneficiary helpline section listed above or select here for general inquiries. You may also call the Ticket to Work Helpline at 1-866-968-7842 or 1-866-833-2967 (TTY/TDD), Monday – Friday, from 8 a.m. - 8 p.m. EST.
Contact Clarifications and Explanations (DOC)