There are two processes by which an Employment Network (EN) may obtain Ticket payments:
- Submitting a Payment Request Online via the Ticket Portal
- The automated E-PAY process
1. Submitting Payment Requests
The first possible payment available to an EN is in the month after the beneficiary's Ticket assignment date, also known as the attainment month. In situations where ENs submit signed Individual Work Plans (IWP) to TPM more than 14 days after the latest signature, the first possible payment available to ENs is the month after TPM receives the IWP.
The TPM only accepts evidentiary payment requests.
An EN should submit Payment Requests as soon as it receives information that satisfies the type of claim (e.g., Beneficiary send to the EN evidence of earnings at or above Trial Work Level for Phase 1 milestone claims, etc...). An EN can only submit a payment request through the Ticket Portal.
ENs can check the status of a payment request in the Portal, by selecting the option: Payments Already Made to Me or contacting the EN Payments Help Desk by email at ENPaymentsHelpDesk@yourtickettowork.ssa.gov or calling the toll free number 1.866.949.3687.
2. E-PAY Process
This process initially involves an automated systems check of all current Ticket assignments against earnings records in Social Security's databases to assess whether there are any possible payments that have not yet been made to your EN.
Under the E-PAY process, Social Security’s Systems staff will create an E-PAY file. The file will include ENs that meet the following criteria:
- Has an active contract.
- Is not on Hold status.
- Has first available claim payable one month after the Ticket assignment date, or if the IWP was received more than 14 days after the latest signature on IWP, one month after the date TPM receives the IWP.
All Payment types will be included in the E-PAY Process. When the twelfth outcome payment is processed, Reconciliation Payments will automatically be triggered if all available milestones have not been previously paid.
If the Ticket was assigned to more than one EN at different times, there is the possibility of a Split Payment.
The policy is to check for a potential payment and if it appears all requirements are met, either Social Security or TPM's EN Payments staff will process payments. However, cases that meet Phase 1 Milestone Exclusions will be denied.