Ticket Portal

As individuals at Employment Networks (ENs) and State Vocational Rehabilitation (VR) agencies continue to transition from the Secure Provider Portal to the new Ticket Portal they are encouraged to use the resources on this page.

The Ticket Portal is a Social Security Administration system in which ENs and State VR agencies can now perform transactions in real-time.

Use the information on this page as your organization and staff prepares to make the transition. Here you will find requirements for accessing the Ticket Portal and resources such as training material and presentations.

Readiness: Ticket Portal Access

All individuals seeking entry and access to the Ticket Portal must meet some basic requirements. These include passing Suitability, creating a mySSA account with extra security and sending necessary documentation and information to Social Security.

To learn more about each of these readiness steps, use the Ticket Portal Access document that explains each step and provides contact information for each.

Ticket Portal Access (DOC) (PDF)

For more information on completing the Suitability process, visit https://yourtickettowork.ssa.gov/web/ttw/suitability.

Forms needed for the Suitability process can be found in the "Forms" section of the Information Center.

Browser Requirements

Each Ticket Portal user must have a workstation with a browser that meets Federal security standards. Below are the current acceptable browsers:

Operating System Browsers

Windows 7 &
Windows 10

  • Chrome v30 and above
  • Firefox v24-v26, Firefox v27 and above
  • Internet Explorer v11 and above
  • Opera v17 and above

Android

  • Chrome v30 and above
  • Firefox v24-v26, Firefox v27 and above

iOS

  • Chrome v30 and above
  • Safari v5 and above

Mac OS X

  • Chrome v30 and above
  • Firefox v24-v26, Firefox v27 and above
  • Opera v17 and above
  • Safari v7 and above

Linux

  • Chrome v30 and above
  • Firefox v24-v26, Firefox v27 and above
  • Opera v17 and above