You may request information by contacting one of the following teams:

• Employment Networks: ENService@ssa.gov
• Potential ENs and Partnership Plus Information: ENOperations@yourtickettowork.ssa.gov
• Timely Progress Review (TPR): TPRhelpdesk@yourtickettowork.ssa.gov
• Mailing Address:  
  Ticket to Work Program  
  P.O. Box 1433  
  Alexandria, VA 22313

Provider Support Helpline

The Provider Support Helpline is available to ENs and State VR agencies to provide technical assistance with EN Payments, VR Payments, Ticket Assignability, Individual Work Plan (IWP), and Ticket Portal questions.

Phone: 1-866-949-3687  
Hours: Monday – Friday, 9 a.m. - 5 p.m. ET  
Email:

• ENPaymentshelpdesk@yourtickettowork.ssa.gov for payment issues
• ENSystemsHelp@yourtickettowork.ssa.gov for questions and issues related to Ticket assignment, the service provider website, and the Ticket Portal.
• VR.Helpdesk@ssa.gov for Cost Reimbursement payment issues, and issues related to Ticket assignment, the service provider website, and the Ticket Portal.

Beneficiaries who are currently part of the Ticket Program or who are interested in becoming part of the program should use the contact information below for all inquiries.

Phone: 1-866-968-7842 or 1-866-833-2967 (TTY/TDD)  
Hours: Monday – Friday, 8 a.m. - 8 p.m. ET  
Email: TicketToWork@ssa.gov

The office responsible for security/suitability background investigations, the Center for Suitability and Personnel Security (CSPS), now has a toll free number. Employment Networks may contact them at:

Phone: 1-844-874-9940.  
Hours: Monday – Friday, 8 a.m. to 4:30 p.m. ET, excluding all Federal holidays.

Contact the Social Security Administration if you wish to report suspected fraud, waste, or abuse.

Email: Ticket.QA@ssa.gov