Contact Us Information

The Social Security Administration and the Ticket Program Manager (TPM) provide a variety of resources for Employment Networks (EN) and State Vocational Rehabilitation (VR) agencies:

General Inquiries

You may request information by contacting one of the following teams:

General inquiries about the Ticket to Work Program can be submitted here and are redirected to the TPM.

Provider Support Helpline

The Provider Support Helpline is available to ENs and State VR agencies to provide technical assistance with EN Payments, VR Payments, Ticket Assignability, Individual Work Plan (IWP), and Ticket Portal questions.

Phone: 1-866-949-3687  
Hours: Monday – Friday, 9 a.m. - 5 p.m. ET  

Beneficiary Helpline

Beneficiaries who are currently part of the Ticket Program or who are interested in becoming part of the program should use the contact information below for all inquiries.

Phone: 1-866-968-7842 or 1-866-833-2967 (TTY/TDD)  
Hours: Monday – Friday, 8 a.m. - 8 p.m. ET  

Center for Suitability and Personnel Security (CSPS)

The office responsible for security/suitability background investigations, the Center for Suitability and Personnel Security (CSPS), now has a toll free number. Employment Networks may contact them at:

Phone: 1-844-874-9940.  
Hours: Monday – Friday, 8 a.m. to 4:30 p.m. ET, excluding all Federal holidays.

Reporting Suspected Fraud, Waste or Abuse

Contact the Social Security Administration if you wish to report suspected fraud, waste, or abuse.


Contact Clarifications and Explanations

The point of contacts listed in this section are only for service providers authorized to participate in the Ticket Program. If you are interested in general information about the Ticket to Work Program please review the beneficiary helpline section listed above or select here for general inquiries. You may also call the Ticket to Work Helpline at 1-866-968-7842 or 1-866-833-2967 (TTY/TDD), Monday – Friday, from 8 a.m. - 8 p.m. ET.