Resource Documents

There are several resources available to service providers as they work with beneficiaries. Check this section of the Information Center frequently for updated resources and tools.

Program Resources

  • Blackboard Collaborate: Guest Access and Conferencing Features (PPT)
  • Ticket Program Agreement (TPA) - Review Presentation (PDF)
  • Ticket Program Agreement (TPA) - Frequently Asked Questions (DOC)
  • IVR Messages to Beneficiaries (DOC)
  • Employment Network (EN) Security and Suitability Business Process Guide (PDF) Updated!
  • State VR Agency Suitability Guide (PDF)
  • Completing Manual Ticket to Work Transactions (DOC) (PDF)
  • Informing Beneficiaries of the Goals of the Ticket to Work Program: Employment, Benefits Reduction and Self Sufficiency (PDF) Updated! (DOC) New!
  • Encrypting Word & Excel files (PDF)
  • Encrypting PDF files (Link)
  • 2018 Annual Performance Outcome Report (APOR) - Training Presentation (PDF) New!
  • 2018 Annual Performance Outcome Report (APOR) - Frequently Asked Questions (PDF) New! Updated!
  • 2018 Annual Performance Outcome Report (APOR) - Questions (PDF) New!

Tools for Success

  • Ticket to Work Intake Tool (DOC)
  • 18-Month Look Back Tool (XLS)
  • Monthly Earnings Estimator (XLS)

Services and Supports New!

  • Services and Supports Review - Training (PDF) New!
  • Services and Supports Review - Frequently Asked Questions (PDF) New!

Payments Resources

  • Guide to Payments Under the Ticket to Work Program (PDF)
  • EN Payments Checklist Guide (PDF)
  • Beneficiary Overpayments Fact Sheet (PDF) (DOC)
  • Payment Denial Reasons under the Ticket to Work Program (PDF) (DOC)
  • 2018 Payments at a Glance (PDF)
  • 2017 Payments at a Glance (PDF)
  • 2016 Payments at a Glance (PDF)
  • 2015 Payments at a Glance (PDF)
  • 2014 Payments at a Glance (PDF)
  • 2013 Payments at a Glance (PDF)
  • 2012 Payments at a Glance (PDF)
  • 2011 Payments at a Glance (PDF)
  • 2010 Payments at a Glance (PDF)

Partnership Plus Resources

  • How Partnership Plus Works (PDF)
  • Partnership Plus: An Incentive for State VR Agencies and ENs to Work Together (PDF)Updated! (DOC) New!
  • Beneficiary referral and Ticket assignment agreements between VR and EN - Pennsylvania (PDF)
  • Beneficiary referral and Ticket assignment between VR and EN. Plus VR benchmark payments to ENs - Florida (PDF)
  • Beneficiary referral and Ticket assignment agreement between two state agencies - Alaska (PDF)
  • Beneficiary referral and Ticket assignment agreement between two state agencies - Minnesota (PDF)

Work Incentives

  • Questions for Determining the Presence of a Subsidy or Special Condition (DOC) (PDF)
  • Resources on Social Security Work Incentives (DOC) (PDF)