Service Provider Foundations Training
Service Provider Foundations training offers essential information needed for Employment Networks (EN) to understand and perform the duties and responsibilities required under the Ticket Program Agreement (TPA) and the Ticket program. The training course includes 15 topics delivered by webinar. The topics are delivered in 4 phases to allow for new EN staff to apply for suitability and then pass suitability before moving on to certain topics.
The training is open to all service providers; however, it is mandatory for EN key contact(s) who are responsible on the TPA for Ticketholders, payments, and TPA inquiries. If new employees with these responsibilities start after TPA award, they must also have the mandatory training.
Requirements
New ENs must complete the training within 60 days after their TPA award date and must do so before being activated and allowed to serve beneficiaries.
New EN employees who are key contacts must complete the training within 60 days after Social Security is notified of the staff change.
The Ticket Program Manager (TPM) will initiate training upon notice from Social Security of the new TPA award or key contact staff change. Failure to comply with the training requirement and timelines may result in sanctions and/or TPA termination.
Contact ENService@ssa.gov for more information.
Training Course Phases and Topics
Phase I
- Employment Network Orientation
- Completing the Suitability Process
- Creating a my Social Security Account and Adding Extra Security
Requirement: EN must have submitted the eAPP application to apply for Suitability Clearance and established a mySSA account with extra security before moving to Phase II Training.
Phase II
- Overview of the Ticket to Work Program
- Properly Safeguarding Personally Identifiable Information (PII)
- Timely Progress Review (TPR) Basics
Requirement: EN must pass SSA Suitability requirements and have access to the SSA Ticket Portal before moving to Phase III Training.
Phase III
- The Ticket Portal for Employment Networks (EN)
- The Ticketholder Intake Process
- Preparing an Individual Work Plan (IWP)
- The Payment Process
- Partnership Plus Collaboration
- Employment Network (EN) Marketing Strategies: Overview and Planning
- Employment Network (EN) Marketing Strategies: Program Specific Resources
- Introduction to Section 503 for Employment Networks (EN)
Phase IV
- Ticket to Work Program Best Practices
Mandatory Training for EN Key Contacts
Topic | ProgramContact | TicketholderContact | PaymentsContact | SuitabilityContact |
|---|---|---|---|---|
| Phase I | ||||
| 1. EN Orientation | X | X | X | X |
| 2. Completing the Suitability Process | X | X | X | X |
| 3. Creating a my Social Security Account and Adding Extra Security | X | X | X | |
| Phase II | ||||
| 4. Overview of the Ticket to Work Program | X | X | X | X |
| 5. Properly Safeguarding PII | X | X | X | X |
| 6. TPR Basics | X | X | ||
| Phase III | ||||
| 7. The Ticket Portal for ENs | X | X | X | |
| 8. The Ticketholder Intake Process | X | X | ||
| 9. Preparing an IWP | X | X | X | |
| 10. The Payment Process | X | X | ||
| 11. Partnership Plus Collaboration | X | X | ||
| 12. EN Marketing Strategies: Overview and Planning | X | |||
| 13. EN Marketing Strategies: Program Specific Resources | X | |||
| 14. Introduction to Section 503 for ENs | X | X | ||
| Phase IV | ||||
| 15. Ticket to Work Program Best Practices | X | X | X | |