Beneficiary Satisfaction Survey FAQs

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  • The Ticket to Work Beneficiary Satisfaction Survey is a nationwide survey of beneficiaries eligible for the Ticket to Work Program.
  • The survey asks Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) beneficiaries who have used the Ticket to Work Program about their satisfaction with their Employment Networks (EN) and asks beneficiaries who have not assigned their Ticket why they chose not to participate.
  • Information from the survey will help us measure satisfaction with ENs, ensure effective provision of services by ENs, provide data to prospective service recipients as they select ENs, and assess reasons beneficiaries might choose not to participate in the program.
  • Participants were randomly selected from all beneficiaries who have assigned or unassigned their Tickets to an EN.
  • Responses to the survey will represent the experiences of beneficiaries throughout the country.
  • No, the survey will NOT affect a beneficiary's SSA benefits. SSA benefits will not change because of answers to the survey, nor whether a beneficiary completes the survey.
  • Beneficiary participation is voluntary.
  • We are conducting this survey as the organization that administers the Ticket Program. 
  • Westat, Inc., a national research firm, is under contract to collect data for the survey.
With Westat, we will protect each beneficiary's identity to the fullest extent allowed under the law. We will:
  • Secure beneficiary personal information in a protected electronic file.
  • Combine responses to survey questions with answers from other beneficiaries in the study and secure them in a protected electronic file.
  • Identify responses to survey questions by number only.
We will not:
  • Connect responses to survey questions to a beneficiary's name.
  • Include beneficiaries' personal information in any report about this survey.
  • Yes, we want to hear from beneficiaries even if they don't currently use or have never used their Ticket, or if they have never used an EN.
  • We are asking beneficiaries to share personal experiences and viewpoints when answering the questions in the Beneficiary Satisfaction Survey. It will take less than 15 minutes to complete.
  • Beneficiaries can complete the survey online by visiting the following secure website:
  • Once at the website, beneficiaries will enter the personal identification number (PIN) listed in the invitation letter to begin the survey.
  • If beneficiaries do not want to complete the survey online or do not have a computer, smartphone, or tablet, they can still participate. Beneficiaries can set up a time to complete the survey over the phone by calling 1-855-205-3782 (toll-free), Monday through Friday, 9 a.m. to 8 p.m. ET. If the individual is deaf, hard of hearing, or has a speech disability, they may use 7-1-1 to access Text Telephone (TTY) Telecommunications Access Services.
  • Responses to the survey questions will contribute to the most accurate, up-to-date information about satisfaction among beneficiaries with the Ticket to Work Program.
  • To ensure the results of the survey represent the beneficiary population, it is very important to hear from everyone who received the survey invitation.
  • The survey includes questions about participation in Ticket to Work, experience working with ENs, employment history, and demographics (for example, race, gender).
  • Beneficiaries who receive the invitation to participate may contact you to verify the authenticity of the survey. Please confirm the survey's authenticity and encourage them to complete the survey.
  • You can also direct beneficiaries to the survey's toll-free number if they have questions or prefer to complete the survey over the phone. If you have additional questions about the survey, you can call the Beneficiary Satisfaction Survey Help Center toll-free at 1-855-205-3782, Monday through Friday, 9 a.m. to 8 p.m. ET. If the individual is deaf, hard of hearing, or has a speech disability, use 7-1-1 to access Text Telephone (TTY) Telecommunications Access Services.