Service Provider Foundations Learning Modules

The versions of the Service Provider Foundations curriculum modules available on yourtickettowork.ssa.gov allow all Employment Networks (EN) to access the same required training that new ENs and new key points of contact at existing ENs must complete. Social Security is providing these modules online for information purposes only. Please note that Social Security does not track the completion of the modules on this page and accessing these modules will not count toward any training requirements listed in the TPA. If you are required to take the Service Provider Foundations training as a new EN, new key point of contact at an existing EN, or due to a site visit, you must complete the training by contacting ENOperations@ssa.gov.

A graphic with a photo of a laptop with a seal representing secured data on the screen, and the words, “Module 3, Properly Safeguarding Personally Identifiable Information (PII)” on a dark blue background to the right of the photo.

MODULE 2: Overview of the Ticket to Work Program

Explore the Ticket to Work Program, its key components, administration of the program, stakeholder duties and responsibilities, Work Incentives for Ticketholders, benefits for participants, and resources for ENs.

MODULE 3: Properly Safeguarding Personally Identifiable Information (PII)

Understand PII basics, safeguarding PII when sending and managing it, best practices to ensure the privacy of Ticketholder PII, how to identify and report PII violations, and the consequences of PII violations.

MODULE 4: Timely Progress Review (TPR) Process

Discover what Timely Progress Review and medical Continuing Disability Review (CDR) protection are, how to communicate important information about TPRs, what the review requirements are, and how to assist Ticketholders with the TPR process.

A graphic with a photo of puzzle pieces connected to complete an illustration of a handshake, and the words, “Module 9, Partnership Plus Collaboration” on a dark blue background to the right of the photo.

MODULE 9: Partnership Plus Collaboration

Discover the basics of the Partnership Plus process, roles of key stakeholders, benefits of participating in Partnership Plus, and how to position your EN to partner with a State Vocational Rehabilitation (VR) agency.

A graphic with a photo of coworkers around a table, pointing to different parts of an illustration of marketing topics and icons that is covering the table, and the words, “Module 11, Employment Network (EN) Marketing Part 1: Research and Planning” on a dark blue background to the right of the photo.

MODULE 11: Employment Network (EN) Marketing Part 1: Research and Planning

Understand marketing as a business discipline, including the four principles: research, planning, implementation and evaluation. EN Marketing Part 1 focuses on research and planning and introduces Ticket Program marketing resources.

A graphic with a photo of hands typing on a laptop with marketing statistics displayed on the screen, and the words, “Module 12, Employment Network (EN) Marketing Part 2: Marketing Strategies to Promote Your EN” on a dark blue background to the right of the photo.

MODULE 12: Employment Network (EN) Marketing Part 2: Marketing Strategies to Promote your EN

Discover how to implement your EN marketing plan and promote Ticket Program services. EN Marketing Part 2 focuses on marketing implementation, content to help you succeed, evaluation and next steps.