Service Provider Foundations Learning Modules

The versions of the Service Provider Foundations curriculum modules available on yourtickettowork.ssa.gov allow all Employment Networks (EN) to access the same required training that new ENs and new key points of contact at existing ENs must complete. Social Security is providing these modules online for information purposes only. Please note that Social Security does not track the completion of the modules on this page and accessing these modules will not count toward any training requirements listed in the TPA. If you are required to take the Service Provider Foundations training as a new EN, new key point of contact at an existing EN, or due to a site visit, you must complete the training by contacting ENOperations@yourtickettowork.ssa.gov.

Effective Practices
Module imageModule information
Title Slide of Submitting Your First Payment Module

Submitting Your First Payment

This module provides a detailed guide to submitting your first payment request. After completing this training you should be able to:

  • Define and apply key payments terminology
  • Locate and use necessary payments resources
  • Manage payment requests throughout the payments process
Core Curriculum
Module imageModule information
Title Slide of Completing the Suitability Process Module

Completing the Suitability Process

This module provides an introduction to completing the suitability process. After completing this training you should be able to:

  • Identify all required information needed to complete the suitability process
  • Describe the eAPP submission process
  • Explain all elements related to the suitability determination
Title Slide of Creating a my Social Security account with Extra Security Module

Creating a my Social Security account with Extra Security

This module provides an introduction to creating a my Social Security account and adding extra security. After completing this training you should be able to:

  • Create an online my Social Security account
  • Identify the Ticket Portal access requirements
  • Obtain an account upgrade code
  • Add the extra security feature to your existing account
Title Slide of Overview of the Ticket to Work Program Module

Overview of the Ticket to Work Program

This module provides an overview of the Ticket to Work (Ticket) Program. After completing this training you should be able to:

  • Describe the Ticket Program
  • Identify the key components of the Ticket to Work and Work Incentives Improvement Act
  • Discuss the duties and responsibilities of key stakeholders in the Ticket Program
  • Discuss the benefits of the Ticket Program with Ticketholders who participate
  • Identify resources for service providers
Title Slide of Properly Safeguarding Personally Identifiable Information

Properly Safeguarding Personally Identifiable Information (PII)

This module provides an introduction to properly safeguarding personally identifiable information (PII). After completing this training you should be able to:

  • Define PII
  • List best practices to deter PII violations
  • Identify consequences for violations involving PII
Title Slide of Timely Progress Review Basics Module

Timely Progress Review (TPR) Basics

This module provides an introduction to Timely Progress Reviews (TPR). After completing this training you should be able to:

  • Describe the TPR
  • Discuss how the Ticket to Work (Ticket) Program impacts medical Continuing Disability Reviews (CDR)
  • Describe the steps in the TPR process
  • Describe the responsibilities of service providers during the TPR process
  • Identify the TPR resources available to service providers
Title Slide of The Ticketholder Intake Process Module

The Ticketholder Intake Process

This module provides an overview of the Ticketholder intake process. After completing this training you should be able to:

  • Identify questions that would be important to ask during Ticketholder intake
  • Discuss how to utilize the Ticket to Work Intake Tool during Ticketholder intake
  • Ask questions to determine if a Ticketholder is a good fit
  • Discuss when to use open-ended and close-ended questions
  • Identify 3 elements of a good Ticketholder intake
Title Slide of Preparing the Individual Work Plan Module

Preparing the Individual Work Plan (IWP)

This module provides an introduction to Preparing Individual Work Plans (IWP). After completing this training you should be able to:

  • Describe the purpose of an Individual Work Plan (IWP)
  • Explain when to submit an IWP
  • Review the 6 required components of an IWP
  • Identify resources to complete an IWP
Title Slide of Services and Supports Review Module

Services and Supports Review

This module introduces the services and supports review process. After completing this training you should be able to:

  • Describe the services and supports review process
  • Conform to updated contact and documentation policies
  • Locate and complete an EN Certification of Services (COS) form
  • Properly safeguard personally identifiable information (PII) by creating an encrypted ZIP file
Title Slide of The Payment Process Module

The Payment Process

This module provides an introduction to the Payment Process for the Ticket to Work (Ticket) Program. After completing this training you should be able to:

  • Describe the payment process
  • Differentiate between Outcome and Milestone-Outcome payment systems
  • Determine when Phase 1 milestone exclusions apply
  • Locate and utilize the 18-Month Look Back Tool to identify Phase 1 milestone exclusions
  • Identify methods to receive payments
Title Slide of Partnership Plus Collaboration Module

Partnership Plus Collaboration

This module provides an overview of Partnership Plus Collaboration. After completing this training you should be able to:

  • Describe the purpose of Partnership Plus
  • Determine the roles of the key stakeholders in a Partnership Plus agreement
  • Discuss the benefits of Partnership Plus
  • Identify the next steps to initiate a Partnership Plus agreement
Title Slide of Introduction to Section 503 for ENs Module

Introduction to Section 503 for ENs

This module provides an introduction to Section 503. After completing this training you should be able to:

  • Identify the core obligations of Section 503
  • Explain how Section 503 impacts employment opportunities for beneficiaries
  • Describe steps your Employment Network (EN) can take to prepare for working with federal contractors under Section 503
  • Locate resources for further information on Section 503
Title Slide of EN Marketing Strategies Part 1: Overview and Planning Module

EN Marketing Strategies Part 1: Overview and Planning

This module provides an introduction to marketing your Employment Network (EN). After completing this training you should be able to:

  • Explain the value of EN marketing
  • Create effective short- and long-term marketing objectives
  • Provide examples of marketing strategies
  • List potential marketing tactics for your EN
  • Understand how to evaluate results and modify tactics accordingly
Title Slide of EN Marketing Strategies Part 2: Program Specific Resources Module

EN Marketing Strategies Part 2: Program Specific Resources

This module provides an overview of Ticket to Work (Ticket) Program specific resources for marketing your Employment Network (EN). After completing this training you should be able to:

  • Locate program marketing resources for your EN
  • Use Ticket Program branding to promote your EN
  • Market your EN using the Find Help Tool
  • Follow Ticket Program social media pages and create pages for your EN
  • List several sources for relationship marketing