Employment Networks (EN) are required annually to provide information to TPM on outcomes it achieves with respect to services it offers beneficiaries. The Annual Performance Outcome Report (APOR) is used to collect this information.

Some information provided in the APOR is used, along with beneficiary satisfaction data, to populate the EN Report Card. Each year the Ticket Program Manager hosts a call to help ENs prepare for the APOR. Information and documentation used during the call and sent to ENs prior to the APOR's release, are archived on this page.

The Beneficiary Satisfaction Survey (BSS) is a periodic survey, typically conducted annually, to capture the experience and feedback of beneficiaries with regards to their ENs and the overall Ticket to Work Program.

TPM periodically conducts question and answer (Q&A) forums where service providers can ask questions about a specific topic. Unlike a national All Call, there is no formal presentation during a national Q&A forum. Instead, participants can queue up to ask questions via the phone or submit questions via chat.

In follow-up to policy changes which took place in June 2018, the Ticket Program Manager (TPM) hosted a training webinar about Employment Network (EN) Services and Supports Reviews and the new requirements for contacting Ticketholders during the initial and ongoing support phases.

Topics covered include: (1) acceptable contact methods; (2) an overview of the Services and Supports Review; (3) the purposes and processes; and (4) an overview of the updated results and follow-up actions starting in June 2018.

Webinar for Vocational Rehabilitation (VR) agency staff who handle Cost Reimbursement claims to learn from both Social Security staff and VR agency peers about how to submit claims to increase approvals of initial submissions and decrease denials. The goal of the training is to help VRs to submit more complete, payable claims so that SSA can process and approve them more efficiently and alleviate processing backlogs.