Service Provider Foundations Training Learner Pathways

All staff who are main points of contact for an Employment Network (EN) must complete the mandatory Service Provider Foundations Training using the Bridge Learning Management System (LMS). Per the Ticket Program Agreement (TPA), Part III, Section 7-A, LMS users must complete the training within 60 days of EN award or staff change. The Ticket Program Manager (TPM) tracks all users progress towards completing the training through individual accounts.

The Learner Pathways graphics help LMS users understand which modules, learning assessments, and tasks they must complete based on their designated role. The pen and paper icon represents each learning assessment and the check mark icon represents each task to complete to progress through the pathway. There are seven learning assessments and four tasks to complete, depending on the learner path.

The required tasks are:

Complete eAPP   
Create a mySSA Account with Extra   
Obtain Suitability   
Obtain Ticket Portal Access   
The information below describes each role and depicts the Learner Pathway for each role.

Ticket Portal User

The Ticket Portal User is responsible for Ticket Portal transactions with Social Security Administration (Social Security), including checking Ticket assignability, assigning/unassigning Tickets, requesting/tracking payments and entering case notes. The EN will designate Ticket Portal Users based on the EN's business need. ENs should have, at a minimum, one Ticket Portal User to perform daily operations.

Learner Pathway Ticket Portal User. Phase 1 is Live EN Orientation; Completing the Suitability Process; Creating a my Social Security Account and Additional Security (a Learning Assessment and a Task to Complete). Phase 2 is Overview of the Ticket to Work Program; Properly Safeguarding PII; TPR Basics (a Learning Assessment). Phase 3 is The Ticketholder Intake Process (a Learning Assessment); Preparing the IWP; Services and Supports Review (a Learning Assessment); The Payment Process (a Learning Assessment); Partnership Plus Collaboration; Introduction to Section 503; EN Marketing Strategies: Overview and Planning; EN Marketing Strategies: Specific Resources (a Learning Assessment and a Task to Complete); Ticket Portal for ENs (a Task to Complete); and Training Completion.

Signatory Authority

The Signatory Authority is responsible for the EN’s Ticket Program Agreement (TPA) with Social Security. If a Signatory Authority is involved in the day-to-day operations of the EN, then they need to complete the Program/Ticketholder Contact learner pathway.

Program Contact

The Program Contact is responsible for the day-to-day EN operations.

Ticketholder Contact

The Ticketholder Contact is the main point of contact for Ticketholders who contact the EN. This individual is also responsible for responding to all inquiries from Social Security or TPM regarding Ticketholders.

Learner Pathway Program and Ticketholder Contact. Phase 1 is Live EN Orientation; and Completing the Suitability Process (a Learning Assessment and a Task to Complete). Phase 2 is Overview of the Ticket to Work Program; Properly Safeguarding PII; and TPR Basics (a Learning Assessment). Phase 3 is The Ticketholder Intake Process (a Learning Assessment); Preparing the IWP; Services and Supports Review (a Learning Assessment); the Payment Process (a Learning Assessment); Partnership Plus Collaboration; Introduction to Section 503; EN Marketing Strategies: Overview and Planning; EN Marketing Strategies: Specific Resources (a Learning Assessment and a Task to Complete); and Training Completion.

Payments Contact

The Payments Contact is responsible for Ticket payments with Social Security or TPM.

Learner Pathway Payments Contact. Phase 1 is Live EN Orientation; and Completing the Suitability Process (a Learning Assessment and a Task to Complete). Phase 2 is Overview of the Ticket to Work Program; Properly Safeguarding PII; and TPR Basics (a Learning Assessment). Phase 3 is The Ticketholder Intake Process (a Learning Assessment); Preparing the IWP; Services and Supports Review (a Learning Assessment); The Payment Process (a Learning Assessment and a Task to Complete); and Training Completion.

Suitability Contact

The Suitability Contact is the designated security officer/suitability contact that serves as a liaison with Social Security on matters relating to systems security, privacy, and employee suitability.

Learner Pathway Suitability Contact. Phase 1 is Live EN Orientation; and Completing the Suitability Process (a Learning Assessment and a Task to Complete). Phase 2 is Overview of the Ticket to Work Program; Properly Safeguarding PII (a Learning Assessment and a Task to Complete); and Training Completion.

Learner Pathways Side-by-Side Comparison

The comparison table below illustrates the training expectations for each type of EN point of contact.

The EN will designate its Ticket Portal Users based on the EN's business need. Designated EN Ticket Portal Users will be enrolled under this learner pathway regardless of their role at the EN.

For any questions about the LMS or the Learner Pathways, please contact:    
ENOperations@ssa.gov.

Mandatory Training for Main Points of Contact