EN Essentials Learning Events
The Ticket to Work (Ticket) Program began hosting EN Essentials learning events on July 12, 2023, for Employment Network (EN) staff seeking to enhance their EN performance and compliance with Ticket Program policies. The learning events build upon the initial EN Service Provider Foundations training and feature new resources, best practice strategies and other helpful information.
EN Essentials events are presented via Microsoft Teams. To participate, ENs can join the events using login information they will receive by email prior to the event. There is no need to register in advance.
Archived materials for each event (audio, transcripts, and webinar presentations) are posted on this page.
Please direct any questions or comments to ENOperations@yourticketowork.ssa.gov.
Past EN Essentials Events:
April 10, 2024: 1:00 – 2:00 p.m. ET: EN Essentials: At Your Service: Who to Contact on the TPM Team
This event covers how Social Security’s Ticket Program Manager (TPM) is at your service! We discuss team roles, tips for engaging with specific departments and who to contact if ENs have questions.
Access the materials here:
March 13, 2024: 1:00 – 2:00 p.m. ET: EN Essentials: Taking a Deeper Dive into Payments
This event covers EN payment complexities including top reasons for payment denials and ways to prevent and resolve them. We also discuss what happens to EN payments when a Ticket is unassigned and review top payments-related resources.
Access the materials here:
February 14, 2024: 1:00 – 2:30 p.m. ET: EN Essentials: Employment Network Payments Refresher
This event provides a review of EN payment terminology, important resources, how payment processes work, and how to submit a payment request.
Access the materials here:
January 23, 2024: 1:00 – 2:30 p.m. ET: EN Essentials: Ready, Set, Go! Time to Complete Your Form SSA-222 and Annual Performance Outcome Report (APOR)
This event prepares ENs for completing the 2024 Security Awareness form requirements and the APOR. Learn how to review, sign, and submit the Security Awareness Form SSA-222 and Addendum and review EN responsibilities for completing the APOR, including the process for accurately answering each question using Survey Monkey.
Access the materials here:
November 14, 2023: 1:00 – 2:00 p.m. ET: EN Essentials: 2023 Round-up: Request for Application (RFA) Changes
This session covers information to ensure Employment Network (EN) staff understand their responsibilities under the 2023 EN RFA. The presentation includes a link to a new resource that outlines the substantive changes made to the RFA since April 4, 2022. The presentation also covers how Social Security will announce and implement RFA changes in the future.
Access the materials here:
- Audio Presentation (MP3)
- Presentation (PDF)
- Transcript (PDF)
- Resource: 2023 Employment Network Request for Application (RFA) Revisions (ssa.gov) (PDF)
- Resource: Frequently Asked Questions: Request for Application (RFA) Changes Related to Services and Supports (PDF)
October 18, 2023: 1:00 – 2:00 p.m. ET: Managing your EN Services and Supports Review
This session covers the procedural aspects of the annual Services and Supports Review. We discuss when to expect the Review, what to prepare and submit, how to submit the information, and what to expect after the Review.
Access the materials here:
September 20, 2023: 1:00 – 2:00 p.m. ET: Putting the Ticketholder’s Individual Work Plan (IWP) into Action – IWP Part 2
This session covers Ticket assignment and amending the IWP as the Ticketholder moves toward their employment goals. Learn about additional compliance metrics for IWP completion, the importance of ongoing communication and required documentation for the annual EN services and supports review.
Access the materials here:
August 23, 2023: 1:00 – 2:00 pm ET: Preparing Successful Individual Work Plans (IWP) - Part 1
This session covers how to use Ticketholder Intake information to create an IWP that has clear and measurable goals. Learn how to complete the Discussion Summary, identify the services and supports a Ticketholder needs, and obtain required signatures.
Access the materials here:
July 12, 2023: 1:00 – 2:00 pm ET: Optimizing Ticketholder Intake
Intake is an important first step in developing relationships with Ticketholders. The purpose of the Ticketholder Intake process is to determine the Ticketholder's eligibility for the Ticket Program and decide jointly whether your EN is a good fit for them. Get tips and details on how to build rapport and conduct a thorough Ticketholder intake discussion to capture key elements for creating an Individual Work Plan (IWP) that has clear and measurable goals.
Access the materials here: