There are a variety of resources available to Ticket program service providers. This page is updated frequently with updated resources and tools.

Resource Documents

There are several resources available to service providers as they work with beneficiaries. Check this section of the Information Center frequently for updated resources and tools.

Program Resources

  • Ticket Program Agreement (TPA) - Review Presentation (PDF)
  • Ticket Program Agreement (TPA) - Frequently Asked Questions (DOC)
  • EN RFA - Request to Add a Business Model (PDF)
  • EN Business Model Instructions (PDF)
  • Employment Network (EN) Security and Suitability Business Process Guide (PDF)
  • State VR Agency Suitability Guide (PDF)
  • Completing Manual Ticket to Work Transactions (DOC) (PDF)
  • Informing Beneficiaries of the Goals of the Ticket to Work Program: Employment, Benefits Reduction and Self Sufficiency (PDF) (DOC)
  • Encrypting Word & Excel files (PDF)
  • Encrypting PDF files (Link)
  • 2019 Annual Performance Outcome Report (APOR) - Training Presentation (PDF)
  • 2019 Annual Performance Outcome Report (APOR) - Frequently Asked Questions (PDF)
  • 2019 Annual Performance Outcome Report (APOR) - Questions (PDF)
  • Completing Security Awareness using an Electronic Signature - Presentation (PDF)

Tools for Success

  • Ticket to Work Intake Tool (DOC)
  • 18-Month Look Back Tool (XLS)
  • Monthly Earnings Estimator (XLS)

Services and Supports

  • Services and Supports Review - Training (PDF)
  • Services and Supports Review - Frequently Asked Questions (PDF)

Payments Resources

  • E-Pay Changes August 2018 (PDF)
  • Guide to Payments Under the Ticket to Work Program (PDF)
  • EN Payments Checklist Guide (PDF)
  • Payment Denial Reasons under the Ticket to Work Program (PDF) (DOC)
  • 2019 Payments at a Glance (PDFUpdated!
  • 2018 Payments at a Glance (PDF)
  • 2017 Payments at a Glance (PDF)
  • 2016 Payments at a Glance (PDF)
  • 2015 Payments at a Glance (PDF)
  • 2014 Payments at a Glance (PDF)
  • 2013 Payments at a Glance (PDF)
  • 2012 Payments at a Glance (PDF)
  • 2011 Payments at a Glance (PDF)
  • 2010 Payments at a Glance (PDF)

Partnership Plus Resources

  • How Partnership Plus Works (PDF)
  • Partnership Plus: An Incentive for State VR Agencies and ENs to Work Together (PDF) (DOC)
  • Beneficiary referral and Ticket assignment agreements between VR and EN - Pennsylvania (PDF)
  • Beneficiary referral and Ticket assignment between VR and EN. Plus VR benchmark payments to ENs - Florida (PDF)
  • Beneficiary referral and Ticket assignment agreement between two state agencies - Alaska (PDF)
  • Beneficiary referral and Ticket assignment agreement between two state agencies - Minnesota (PDF)