Certification of Services (COS)

Employment Networks (EN) complete an EN Certification of Services (COS) statement to provide proof that the ongoing supports provided to Ticketholders align with the services agreed upon in an Individual Work Plan (IWP).

ENs must submit a COS statement:

  • During an annual Services and Supports review – an audit of a random sample of assigned Tickets to confirm services, supports and contacts with clients;
  • To determine the number of claims eligible for ENs following a Ticketholder’s unassignment of a Ticket;
  • To prove a relationship with Ticketholders during Phase 1 Milestone payment requests when no paystubs are available;
  • To satisfy requests for Quality Assurance (QA) reviews as stated in the Ticket Program Agreement (TPA).

See the Employment Network (EN) Guide for Working with Ticketholders for more tips and details on this topic.

The table below contains frequently asked questions about EN COS for EN Payments and Services and Supports reviews.

Frequently Asked Questions
QuestionEN PaymentsServices and Supports Review
When do ENs submit the COS?
  • When submitting for Phase 1 Milestone payments and no paystubs are available.
  • When requesting payment for a Ticket that was unassigned by the Ticketholder.
During annual Services and Supports review or by special request from Social Security/Ticket Program Manager.
How do ENs submit the COS?Fax to the number listed on the Ticket Portal-generated fax cover sheet or fax to 703-893-4020.Fax to 703.893.4020 Attn: Services and Supports or upload documents containing PII via GSO.
What time period should the COS cover?All the months included to cover the milestone period or period that is requested for an unassigned Ticket.The COS should cover the last 2-3 years of ticket assignment.
What should ENs include with the COS?
  • Date and detailed description of services provided to the Ticketholder during this period.
  • Contact dates and types during the Phase 1 Milestone period.
  • Detailed services and supports provided to the Ticketholder throughout the duration of the Ticket assignment.
  • Contact dates and types for the duration of the Ticket assignment to confirm maintaining mandatory contacts.
Who do ENs contact with more questions?ENPaymentsHelpDesk@yourtickettowork.ssa.govProgramIntegrity⁠@yourtickettowork.ssa.gov