Events Archives
Ticket to Work hosts monthly conference calls and other events periodically. Archived material for each event (audio, transcripts, and webinar presentations and supporting material) will be posted on this page two to five business days after an event.
Please select an event category from the list below or scroll down to view past events.
- National All Call Events
- National Calls - Specific Topics
- Bridges to Employment Summit (November 2021): Summit Report – Summit Slide Deck
- View Older Events
National All Calls
Currently, there are 3 quarterly National All Calls: All State Vocational Rehabilitation (VR) Agency Call, All Employment Network (EN) Call, and an All EN Payments Call. Historically, the Ticket Program Manager (TPM) used to host calls on a monthly basis. An additional call, All VREN Call, was held quarterly in 2014 and 2015.
Please select the desired year from the list below or scroll down to access materials from previous years.
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
| 4th Quarter (October - December) | |||
| 3rd Quarter (July - September) | |||
| 2nd Quarter (April - June) | |||
| 1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
| 4th Quarter (October - December) | |||
| 3rd Quarter (July - September) | |||
| 2nd Quarter (April - June) | |||
1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
4th Quarter (October - December) | |||
3rd Quarter (July - September) | |||
2nd Quarter (April - June) | |||
1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
4th Quarter (October - December | |||
3rd Quarter (July - September) | |||
2nd Quarter (April - June) |
| ||
1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
4th Quarter (October - December) | |||
3rd Quarter (July - September) | |||
2nd Quarter (April - June) | |||
1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
4th Quarter (October - December) | |||
3rd Quarter (July - September) | |||
| 2nd Quarter (April - June) | |||
| 1st Quarter (January - March) |
| Quarter | All State Vocational Rehabilitation (VR) Agency Call | All Employment Network (EN) Call | All EN Payments Call |
|---|---|---|---|
| 4th Quarter (October - December) | |||
| 3rd Quarter (July - September) | |||
| 2nd Quarter (April - June) | |||
| 1st Quarter (January - March) |
National Calls - Specific Topics
In addition to hosting National All Calls, the Ticket Program Manager (TPM) periodically hosts national calls surrounding specific topics such as the Annual Performance Outcome Report (APOR) and the Services and Supports Review process. While some of these calls such as the APOR call occur each year, others such as the Services and Supports Review call were a single event that took place in response to change in policy. Below is an archive of the presentation material used on the call, any supplemental materials relevant to the topics, and any available transcripts or audio recordings of the webinar.
Fiscal Year (FY) 2023 Cost Formula
The Social Security Administration (SSA) held a call on Thursday, September 7, 2023, for all State Vocational Rehabilitation Agencies (SVRAs), to review the new FY 2023 Cost Formula that the Maryland Vocational Rehabilitation (VR) developed to determine the SVRA's monthly administrative, counseling, and placement (ACP) cost for FY 2023 (October 1, 2022, through September 30, 2023). Eric Schmidt of the Maryland VR agency led the call and was joined by six other VRs (FLG, KY, ORG, PA, UT, and VAG) who previously tested the formula, provided feedback, and collaborated to finalize the cost formula that will be used by all VRs.
Using this formula, SVRAs will identify the monthly dollar amount per client for which they will request reimbursement from SSA for FY 2023. Each VR agency must have an acceptable ACP cost before SSA can process reimbursement claims.
The goal of the call was to ensure that all SVRAs understand how to use the data they reported on forms RSA-911 and RSA-17 in FY 2022 to calculate the FY 2023 Cost Formula. SSA highly recommends that SVRAs retain any supporting documentation used to calculate the average monthly ACP cost.
Topics covered on the call included: (1) Cost Formula worksheet; (2) Sample data from Maryland's RSA-17 form and accounting reports; (3) Changes to the FY 2023 Cost Formula; (4) How to develop the calculation summary, and (4) What needs to be sent to Social Security.
The call also featured a question and answer (Q&A) session regarding the process. This session is included within the transcript of the call.
| Training Date | Fiscal Year (FY) 2023 Cost Formula Materials |
|---|---|
| September 7, 2023 |
Annual Performance Outcome Report (APOR)
Employment Networks (EN) are required annually to provide information to TPM on outcomes it achieves with respect to services it offers beneficiaries. The Annual Performance Outcome Report (APOR) is used to collect this information.
Some information provided in the APOR is used, along with beneficiary satisfaction data, to populate the EN Report Card. Each year the Ticket Program Manager hosts a call to help ENs prepare for the APOR. Information and documentation used during the call and sent to ENs prior to the APOR's release, are archived on this page.
| Fiscal Year | APOR Submission Date | APOR Materials |
|---|---|---|
| 2020 | February 26, 2021 | |
| 2019 | February 28, 2020 | |
| 2018 | February 28, 2019 | |
| 2017 | February 28, 2018 | |
| 2016 | February 28, 2017 |
Beneficiary Satisfaction Survey (BSS)
The Beneficiary Satisfaction Survey (BSS) is a periodic survey, typically conducted annually, to capture the experience and feedback of beneficiaries with regards to their ENs and the overall Ticket to Work Program.
| Survey Year | Briefing Date | BSS Briefing Materials |
|---|---|---|
| 2015 | October 2, 2017 |
National Question and Answer (Q&A) Forums
TPM periodically conducts question and answer (Q&A) forums where service providers can ask questions about a specific topic. Unlike a national All Call, there is no formal presentation during a national Q&A forum. Instead, participants can queue up to ask questions via the phone or submit questions via chat.
| Topic | Date | Materials |
|---|---|---|
| Certification of Services (COS) | November 11, 2018 |
|
Services and Supports Review
In follow-up to policy changes which took place in June 2018, the Ticket Program Manager (TPM) hosted a training webinar about Employment Network (EN) Services and Supports Reviews and the new requirements for contacting Ticketholders during the initial and ongoing support phases.
Topics covered include: (1) acceptable contact methods; (2) an overview of the Services and Supports Review; (3) the purposes and processes; and (4) an overview of the updated results and follow-up actions starting in June 2018.
| Training Date | Services and Supports Materials |
|---|---|
| June 14, 2018 |
Timely Progress Review (TPR)
Social Security held a call on Thursday, July 19, 2018 for all Employment Networks and State Vocational Rehabilitation Agencies to review the Timely Progress Review (TPR) process.
Social Security restarted TPRs on March 17. At that time, 100 selected beneficiaries nationwide were sent a TPR Selection Notice. These were just some of the thousands of beneficiaries that are due a TPR.
During the call, Social Security further discussed the TPR process and held a question and answer session.
| Training Date | Timely Progress Review (TPR) Materials |
|---|---|
| November 9, 2019 | |
| July 19, 2018 |
Submitting Successful Claims to Improve Cost Reimbursement (CR) Allowance Rates
Webinar for Vocational Rehabilitation (VR) agency staff who handle Cost Reimbursement claims to learn from both Social Security staff and VR agency peers about how to submit claims to increase approvals of initial submissions and decrease denials. The goal of the training is to help VRs to submit more complete, payable claims so that SSA can process and approve them more efficiently and alleviate processing backlogs.
| Training Date | VR Cost Reimbursement Materials |
|---|---|
| July 23, 2020 |